Every family/business is special and has a unique and specific set of safety needs which means that the approach to protecting what’s important to them needs to be customized. Before moving forward with any security system, consult with a professional within the industry. They will be able to provide advice on topics such as: home invasion, life safety, environmental monitoring, home automation and the methods of which to monitor your home with.
It is also crucial to be aware of those who disguise themselves as professionals and go door to door offering pre-packaged home security systems at a discounted rate. These are NOT professional security people, which means they will not be able to provide you with any type of true security protection.
The approach for Henderson Security to provide the best possible service to our customers is two fold: create a personalized and custom security package based on the specific needs of the client and being completely transparent when we do. All costs for equipment, monitoring fees and taxes are explicitly defined in all written agreements, prior to purchase and installation.
My husband and I have just now renewed our Henderson Security contract for another two years because we have been so grateful for the excellent personal service that we have received over our initial contract period.
For example, at some point I arrived home late one night when my husband was away golfing in North Carolina and I was greeted by a beep-beep-beep that I thought was coming from our security system. Being on my own, and hating all things techno, I went into a tailspin. Unable to figure out what was going on, I called the Henderson Security monitoring station. The technician who took my call first checked to make sure that the security system indicated that there were no intruders or anything problematic with the systems monitored by the Henderson system. He could have hung up at that point but instead walked me (virtually) around my house until I located an old carbon monoxide monitor that I had put plugged into a wall socket long prior to retaining Henderson as a home security service. The tech advised that the battery was just about finished and was beeping to provide an alert. The battery was changed and the beeping stopped ... what a relief!! And my near heart attack was averted!Anne and Gene Markell