We are able to provide 24/7 local professional alarm monitoring services through our third party monitoring partner LANVAC. LANVAC is 100% Canadian owned and operated and holds the highest rating available from ULC exceeding industry standards for Canadian alarm monitoring stations. LANVAC has 6 stations throughout Canada, and Henderson Security is their single largest customer in Ottawa and one of their largest individual customers nationwide.
My husband and I have just now renewed our Henderson Security contract for another two years because we have been so grateful for the excellent personal service that we have received over our initial contract period.
For example, at some point I arrived home late one night when my husband was away golfing in North Carolina and I was greeted by a beep-beep-beep that I thought was coming from our security system. Being on my own, and hating all things techno, I went into a tailspin. Unable to figure out what was going on, I called the Henderson Security monitoring station. The technician who took my call first checked to make sure that the security system indicated that there were no intruders or anything problematic with the systems monitored by the Henderson system. He could have hung up at that point but instead walked me (virtually) around my house until I located an old carbon monoxide monitor that I had put plugged into a wall socket long prior to retaining Henderson as a home security service. The tech advised that the battery was just about finished and was beeping to provide an alert. The battery was changed and the beeping stopped ... what a relief!! And my near heart attack was averted!Anne and Gene Markell